Back to Dashboard

Data privacy statement

(Version: November 2017)

ROTEX Heating Systems GmbH, a member of DAIKIN group is pleased that you have logged into the ROTEX App / ROTEX Control. The protection of your personal data during its collection, processing and use when you visit our Internet site is very important to us. Below you will find information on what data is collected on the Internet site during your visit and how it is used.

Responsible authority
ROTEX Heating Systems GmbH, a member of DAIKIN group is the responsible authority

Collection and processing of personal data
The following data is collected and processed in order to create an account in the ROTEX Control online service if the user logs into the ROTEX Control online service beforehand. The login is completely voluntary and can be revoked at any time.
  • Username
  • Name, first name
  • Postal address
  • E-Mail

The following data is collected and processed in the ROTEX Control online service if the user logs into the ROTEX Control online service beforehand. The entry of the data is completely voluntary and can be revoked at any time.

  • Information on the heating system
  • System data
  • Location of the heating system
  • Serial number of the heating system
  • Connection status to the ROTEX server
  • Mobile devices registered with ROTEX Control
  • Messages of the heating system regarding temperature, faults, etc.
  • (Indirect) Information on holidays via holiday mode
  • (Indirect) Information on parties via party mode
Support
As part of the Rotex Support, it is possible that ROTEX employees or the app developers connect to the customer's system at the customer's request. ROTEX ensures that this only takes place at the customer's request. Only specific, support-relevant data can be read by Support, such as the operating mode and temperature profile; any remote control of the heating system is technically excluded. Support only saves data for support processing or if data is required in order to rectify the problem

The following information is collected and processed by the ROTEX app:
  • IP address
  • Device and card IDs
  • Name of the telephone (if the user has named his telephone with his actual name)
Your personal data is only passed on to third parties if this serves the purpose of fulfilling the contract, utilisation of the service or accounting purposes in accordance with § 11 of the German Federal Data Protection Act (BDSG) for the processing of contract data, or if you have given your consent beforehand. Your personal data will not be sold to third parties by us. Any submission to governmental institutions and authorities will only be carried out as part of mandatory statutory provisions or to the extent we are obligated by legal judgements.
Authorisations
In the ROTEX app we require the following authorisations in order to carry out the functions of the app:
  • Access to all networks
Field of Application
The personal data that is collected will only be used to provide the required functions by the ROTEX app or ROTEX Control, or for other purposes for which you have given your consent provided no other legal obligations exist. We obligate our employees to maintain the highest degree of confidentiality and to comply with the data protection rules in § 5 of the German BDSG.

Storage of data
ROTEX Heating Systems GmbH, a member of DAIKIN group saves personal data for as long as necessary to carry out a service that you have requested or for which you have given consent provided no other legal obligations exist. The customer can delete the data he entered from his account in ROTEX Control or by deinstalling the ROTEX app, which causes all data stored locally on the smartphone to be deleted.

Right of revocation
You have the right to revoke consent for the use of your personal data at any time, fully or in part, with future effect

Storage of your data and security
The data from ROTEX Control is stored in the cloud of a service provider as per § 11 of the German BDSG. This service provider has a suitable level of protection with regard to IT safety. The service provider has been checked accordingly by ROTEX Heating Systems GmbH, a member of DAIKIN group. The data submitted by the user via ROTEX Control is submitted using state-of-the-art encryption.

Submission to third countries
The data entered by the user via ROTEX Control or the ROTEX app is stored in Germany or in an EU country; submission to third countries does not take place.

Right to information
If you have any questions or comments on the processing of your personal data, you can always take up contact with the Data Protection Officer:

datasec@rotex.de

ROTEX Heating Systems GmbH, a member of DAIKIN group
Data Protection Officer
Langwiesenstraße 10
D-74363 Güglingen

Upon request and in accordance with the applicable laws and regulations, we will provide you as quickly as possible with written information about, whether and what personal data about you are stored with us. If out-of-date or incorrect information is stored, we will correct it at your request. Furthermore, you are entitled to have your data blocked or deleted while observing statutory obligations.